Pinnacle Practice Portal
From 1 October 2025, all Pinnacle practices can use the new practice (claims) portal — a secure, easy-to-use hub for claims, remittance reports, payment files, and sharing documents, designed to save time and give you clearer oversight.
All Pinnacle practices can use the new Pinnacle practice (claims) portal — a secure, easy-to-use hub for claims, remittance reports, payment files, and sharing documents, designed to save time and give you clearer oversight.
What this means for your practice
Each nominated user has received a separate email with their login credentials and instructions for accessing the portal.
This email includes guidance on first-time login and multi-factor authentication.
User guides and a training video are available under the Help menu within the portal, to support you every step of the way. We also have One-Point Lessons (OPLs) available in the Files and Links at the bottom of this page.
Current data status
Primary Options data from the past three years is available.
Non-indici practices: please note there is a one-month delay in Primary Options claims visibility due to the post-payment migration process.
What is the Pinnacle Practice Portal?
The Pinnacle Practice Portal was rolled out to all Pinnacle practices in September 2025, following a successful pilot with seven nominated practices.
This platform was developed in response to your feedback. It is part of our ongoing commitment to support practices with tools that offer transparency, ease of access, and streamlined communication.
The Pinnacle Practice Portal is a secure, centralised platform designed to help Pinnacle practices with the following.
view the current status of PHO claims
reconcile payments more efficiently
access and download remittance reports and other payment files (e.g. Capitation, Quality Improvement Programme) in one place
upload documents securely to share with Pinnacle
view claims for Stop Smoking and Support to Screening services (if applicable to your practice).
Following valuable feedback from practices we also added a service provider filter to improve searching and reporting, to ensure a smoother experience for all practices.